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Hello,

Your Peak email accounts are scheduled to be migrated to a new email server Wen 4-25-18 morning. Your email will not be lost. Once the change has occurred you or we will need to update your email client settings to get new email.

 

Your email account will need to be deleted and put back in on each device. Katie and Rick will be available to help.

 

During the transition your email can be accessed from your web portal. You should try this out and get to know your way around as it is a great alternative to your "Apple Mail" email program.

 

“New" Webmail Site---->: https://email.digitalwest.net/

Login: Your email address

Password: Your password

 

Here are the new email client settings. They may not be in this order depending on which email client and version you are using. Additional setting maybe found under “Advanced/More Settings” in "Mail". preferences

 

Account type: IMAP

 

Username: Your full email address

Password: Your account password

 

Incoming Server (IMAP Server): cpanel-mail01.digitalwest.net

Incoming Port: 993

Encryption/Security Type: SSL or Auto

 

Outgoing Server (SMTP Server): cpanel-mail01.digitalwest.net

Incoming Port: 465

Encryption/Security Type: SSL or Auto

 

You will have to define the username and password for both incoming and outgoing servers.

 

There is two ways to setup or remove email. You can "Manually" or use a "Profile". Both are different to remove.

 

I think everyone at Peak has been configured manually.

 

Computer Instructions:

1) Make sure local Time Machine backup is up to date.

2) Open system preferences  and go to "Internet Accounts"
3) Remove/delete your Peak email accounts.

4) Click the + sign to add a new account. Be patiant at each window.

 

iPhone and iPad "Manual" Instructions:

I started doing instructions and with each iOS that the phones use the instructions are different.

 

I have found that Verizon seemed to have the best to understand instructions so I am going to just provide that link.

 

Remember to select IMAP.

Use the settings that are above and your email address and password as needed.

 

You need to remove the account settings you have first:

https://www.verizonwireless.com/support/knowledge-base-206997/

 

Then you need to add the account back in with the new settings:

https://www.verizonwireless.com/support/knowledge-base-206703/

 


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